Great service. I called for service and was able to get service quickly. Harrison arrived on-time, & communicated his arrival. He was friendly, professional and very knowledgeable having taken over his Dad’s business and apparently raised in the bu... Read More
Great service. I called for service and was able to get service quickly. Harrison arrived on-time, & communicated his arrival. He was friendly, professional and very knowledgeable having taken over his Dad’s business and apparently raised in the business. I explained we were looking for an AC tune-up and assessment on our guest house. A previous guest had some AC background and had taken a few liberties with adding equipment and changing the duct work. He had also implied there could be mold in the unit. We took immediate action to call Air Texas and have things properly addressed as we have new guests and wanted everyone safe and happy.
Harrison took an initial look at the attic unit with me and then began his workup using some state of the art probes and tools. He even quickly repaired a hole, that had shabbily taped up, with the proper AC product tape to ensure it was not impeding the function of that area.
We then to the out door unit, he set up his equipment and we were ready to begin his testing process, a period of about 20 minutes with AC running and him monitoring. As the test ran he looked over the units, took the time to document the condition of the exterior and full interior of the units with pictures! He showed me the Pics he had taken, carefully explaining each part and the areas function, as well as its current condition. As the monitoring cycle had completed he also explained, in depth, the output data of monitoring software. The unit appeared to be running properly and optimally. It was clean, in some area new looking, in other areas it looked normal with some light and expected dust, but no mold!
We also discussed things pertinent to AC’s and homes in general like water quality, reverse osmosis systems and water softeners, water quality testing. This guy is a wealth of information!
He entire visit was about 2 hrs. He had done a thorough assessment, had wrapped it all up neatly and concisely with the data, pictures and recommendations. He provided an estimate for sealing the ducts as well, which we received quickly.
Overall I would be hard pressed to recollect having a service technician of this caliber. We will be utilizing his services again going forward to keep the heat pumps in two homes in good shape.And here is the fun part, after all that you have read about this visit, the charge for this service visit was $115. Very reasonable! Thank you Harrison. Read Less